Workflows & decisionschoicenoulscore
State
This is the context Jev receives before answering the typed question.
{
"message": "I see two $24 charges for the same order. Can you reverse one?",
"ledger": [
{
"order": "O-104",
"amount": 24,
"status": "settled"
},
{
"order": "O-104",
"amount": 24,
"status": "settled"
}
]
}Typed questions (3)
Primary request
choiceWhat is the customer's primary request in the latest message?
Try in Playground- refund | Money back or reversing a charge
- access | Account or login help
- troubleshooting | Help with broken product behavior
- cancel | Ending a subscription
- human | Explicitly requesting a person
- other | Other or unclear
Time sensitive
noulDoes the record establish a current time-sensitive problem, beyond emphatic wording alone?
Try in Playground- Calm
- Concerned or mildly frustrated
- Clearly upset
- Highly escalated
Try changing the scenario
Change one ledger entry to a temporary authorization.