Workflows & decisionschoicenoulscore
State
This is the context Jev receives before answering the typed question.
{
"message": "THIS COLOR PICKER IS RIDICULOUS. I hate the new purple. Nothing is broken, I just preferred blue.",
"context": {
"business_blocked": false
}
}Typed questions (3)
Primary request
choiceWhat is the customer's primary request in the latest message?
Try in Playground- refund | Money back or reversing a charge
- access | Account or login help
- troubleshooting | Help with broken product behavior
- cancel | Ending a subscription
- human | Explicitly requesting a person
- other | Other or unclear
Time sensitive
noulDoes the record establish a current time-sensitive problem, beyond emphatic wording alone?
Try in Playground- Calm
- Concerned or mildly frustrated
- Clearly upset
- Highly escalated
Try changing the scenario
Make the same message describe an inability to process orders.