Workflows & decisionschoicenoulscore
State
This is the context Jev receives before answering the typed question.
{
"request": "I'd like to exchange these shoes for a larger size.",
"order": {
"delivered_days_ago": 6
},
"item": {
"worn": false,
"tags": true
},
"policy": "Unworn items with tags can be exchanged within 30 days."
}Typed questions (3)
Next step
choiceApply the policy in the state and choose the best next step.
Try in Playground- fulfill | Continue normal fulfillment
- replace | Replacement is supported
- return | Return or refund review is supported
- investigate | Resolve conflicting records before promising action
- clarify | Ask for missing details
Enough evidence
noulIs enough evidence supplied to choose a supported next step under the given policy?
Try in Playground- Minor inconvenience
- Delayed use
- Important activity blocked
- Immediate serious disruption
Try changing the scenario
Change delivered_days_ago to 45.