Workflows & decisionschoicenoulscore
State
This is the context Jev receives before answering the typed question.
{
"request": "The birthday was yesterday and the gift still hasn't arrived. Can I return it when it gets here?",
"tracking": {
"status": "in_transit",
"delay_days": 3
},
"policy": "Unopened items may be returned within 30 days."
}Typed questions (3)
Next step
choiceApply the policy in the state and choose the best next step.
Try in Playground- fulfill | Continue normal fulfillment
- replace | Replacement is supported
- return | Return or refund review is supported
- investigate | Resolve conflicting records before promising action
- clarify | Ask for missing details
Enough evidence
noulIs enough evidence supplied to choose a supported next step under the given policy?
Try in Playground- Minor inconvenience
- Delayed use
- Important activity blocked
- Immediate serious disruption
Try changing the scenario
Change the item to an excluded personalized product.