Workflows & decisionschoicenoulscore
State
This is the context Jev receives before answering the typed question.
{
"request": "Tracking says delivered but I have no package.",
"tracking": {
"status": "delivered",
"photo": "Different building entrance"
},
"address": "Customer confirms correct order address",
"policy": "Investigate delivery evidence before issuing a replacement."
}Typed questions (3)
Next step
choiceApply the policy in the state and choose the best next step.
Try in Playground- fulfill | Continue normal fulfillment
- replace | Replacement is supported
- return | Return or refund review is supported
- investigate | Resolve conflicting records before promising action
- clarify | Ask for missing details
Enough evidence
noulIs enough evidence supplied to choose a supported next step under the given policy?
Try in Playground- Minor inconvenience
- Delayed use
- Important activity blocked
- Immediate serious disruption
Try changing the scenario
Make the delivery photo match the customer's entrance.