Workflows & decisionschoicenoulscore
State
This is the context Jev receives before answering the typed question.
{
"request": "The blender jar arrived shattered.",
"order": {
"delivered_days_ago": 1
},
"evidence": "Photo confirms broken jar",
"policy": "Damage reported within 7 days with a photo qualifies for replacement."
}Typed questions (3)
Next step
choiceApply the policy in the state and choose the best next step.
Try in Playground- fulfill | Continue normal fulfillment
- replace | Replacement is supported
- return | Return or refund review is supported
- investigate | Resolve conflicting records before promising action
- clarify | Ask for missing details
Enough evidence
noulIs enough evidence supplied to choose a supported next step under the given policy?
Try in Playground- Minor inconvenience
- Delayed use
- Important activity blocked
- Immediate serious disruption
Try changing the scenario
Remove the photo evidence.